Wilmington Business Earns National Recognition For Excellence In Customer Service
Your Computer Friends receives the prestigious 2011 Angie’s List Super Service Award
Wilmington NC, February 14, 2012. Wilmington-based Your Computer Friends, a computer repair service, has earned the coveted 2011 Angie’s List Super Service Award. Only 5% of all companies rated on the popular consumer review site meet the eligibility requirements necessary to be considered for the award, and even fewer actually receive it.
“It is really gratifying to have our service model validated.” said Your Computer Friends owner Susan Kadar. “Our primary objective from the beginning has been take the best technical talent and marry that with the best customer service. We took a look at the key issues facing most companies regarding computer use, maintenance and repair, and developed some very effective, process-oriented solutions. Knowing you have a secure backup, a competent technical staff, and friendly customer support when you are ‘on the ledge’ are just some of the reasons our customers keep coming back year after year. We answer our phones with dedicated staff, and are therefore available when our customers need us most. And we have an internal testing process for technicians that guarantees the best, fastest service on-site or in the shop.”
Angie’s List Super Service Award winners have met strict eligibility requirements including earning a minimum number of reports, an exemplary rating from their customers and abiding by Angie’s List operational guidelines.
“We absolutely know that the technical quality of our work must meet our customer standards from our seniors to our HIPPA compliant practices. I am proud to report that we have not once lost customer data since we opened our doors in April of 2006. We have however, recovered quite a bit of data that our customers didn’t expect us to be able to, saving them thousands of dollars in rework time, and peace of mind in a theft case,” said Kadar. “We have operational policies and capabilities in place that our long-term customers appreciate, offering everything from basic computer training to encrypted cloud storage, Google Apps business email, web design and more.
If we don’t have what you need, we know who does.”
Your Computer Friends extends their philosophy of doing good work by consistently giving back to the community. They hold computer recycling events 3 times a year, in January, April and September, and have recycled over 8 tons of equipment over the past 6 years. Your computer friends also repurposes computers for non-profits, and have donated equipment to Communities In Schools, More at Four, the Senior Center of Brunswick County, and the Cape Fear Literacy Council, on whose board of directors Kadar serves.
Your Computer Friends was founded by Susan Kadar after a career in high-level operations and project management positions with Fortune 50 communication companies, including AT & T and Verizon. For more information on Your Computer Friends, please visit www.yourcomputerfriends.com.